Privacy policy for Sandbanks Chauffeurs

Who we are

Sandbanks Chauffeurs("we", "us") provides private hire and chauffeur services across Bournemouth, Christchurch, Poole and Dorset. We are the data controller for personal information you give us. Contact hello@sandbanks.taxi or 01202 028334.

The UK supervisory authority is the Information Commissioner's Office (ICO) at ico.org.uk.

Your rights

Under UK GDPR you may request to:

1. Confirm whether we process your personal information and access it, with supplementary information.
2. Receive a copy of personal information you gave us, in a structured, commonly used, machine-readable format.
3. Have inaccurate personal information rectified.
4. Have personal information erased, where the law allows.
5. Object to our processing.
6. Restrict processing.
7. Lodge a complaint with the ICO.

These rights are not always absolute. Email hello@sandbanks.taxi and we will respond within one month.

Why we collect data

We process personal information to perform the booking contract, to run the website, to protect our legitimate interests (fraud, disputes, service improvement), and to meet licensing and accounting law.

What we collect

• Booking details — name, phone, email, pickup and drop-off addresses, dates and times, flight numbers, passenger numbers, child seats, female driver or other requirements.
• Contact history — WhatsApp, email and call records relating to quotes and bookings.
• Payment records — what was paid and how. Card payments are handled by the payment provider; we do not store full card numbers.
• Device / usage data — technical information your browser sends (browser type, pages viewed). The site is hosted on Vercel and uses their cookieless Web Analytics and Speed Insights. We also use Google Analytics 4 and Google Ads conversion measurement to see which pages, adverts and forms work: without your consent these send only anonymous, cookieless signals; cookies, the Meta (Facebook) Pixel and Metricool's visitor statistics are used only if you click Accept on our cookie banner. We do not sell your data to advertisers.

We receive this when you enquire or book, when you use the site, and from the driver assigned to your journey.

Who we share it with

We do not rent, sell or share your information except as follows: your assigned driver (to run the job); a card processor if you pay by card; website hosts and engineers under contract; or where the law requires (licensing, police, courts).

What we never do

• We never sell or rent your personal data.
• We never use your details for marketing you have not asked for. You can opt out of any promotional messages.
• We never share journey details except as needed to run the booking or as the law requires.

Cookies

Cookies are small files stored on your device. When you first visit, a banner asks whether you accept analytics and advertising cookies. None of the cookies below is set unless you click Accept, and the site works the same if you click Reject. Google Analytics and Google Ads use Google's Consent Mode: until you accept, they send only anonymous signals without cookies (for example that a page was viewed or an advert led to a visit), which Google uses to estimate results. We remember your choice on your device for 12 months.

• Always on (no cookies) — Vercel Web Analytics and Speed Insights count visits and page speed without cookies or identifying you. Your cookie choice itself is saved in your browser's storage.
• Google Analytics 4 (_ga, _ga_*, up to 2 years) — how people use the site, which pages and forms work.
• Google Ads (_gcl_*, up to 90 days) — whether our Google adverts lead to enquiries and bookings.
• Meta (Facebook) Pixel (_fbp, _fbc, up to 90 days) — whether our Facebook and Instagram adverts lead to enquiries, and to show our adverts to people who visited the site.
• Metricool (a tracking image from tracker.metricool.com) — counts visits to the site alongside our social media statistics.

To change your mind, use the Cookie settings link at the bottom of every page. Choosing Reject there deletes these cookies. Our online booking site (bookings.sandbanks.taxi) is run by our booking partner and may set its own cookies.

How long we keep it

We keep booking records for as long as licensing and accounting law require, then delete them. Incomplete or inaccurate information may be corrected or removed. Ask and we will delete anything we are not legally required to keep.

Security

We store personal information securely and only give it to people who need it for the purposes above. No internet transmission is guaranteed secure.

WhatsApp

Messages you send on WhatsApp are also subject to WhatsApp's own terms and privacy policy. We use WhatsApp only for quotes and bookings.

Minors

This site is not aimed at children. We do not knowingly collect personal information from minors without a parent or guardian. Under-18 travel must be booked by a responsible adult.

Changes

We may update this policy. The date below shows the last revision. Continued use of the site after a change means you accept the updated policy.

Questions: hello@sandbanks.taxi or 01202 028334.

Last updated: August 2026.